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General Questions 
A Portable Power Station is a device that stores energy and provides a backup power source for small electronic devices. They are also known as "mini power stations." Portable power stations are becoming increasingly popular as people look for ways to have backup power for their devices in case of an emergency.
1
How to contact seller?
Please send an email to support@bullbat.net. We will reply within 24 hours
2
Where I can find out the Serial Number?
Regarding the serial number of the BULLBAT, you can find it at the bottom of the power station.
3
Are the OUPES solar panels waterproof?
Yes
4
I never got my package delivered even though UPS showed it was but I didn’t get a refund or my product. What can i do?
Please contact us via email at support@bullbat.net. We will reply within 24 hours and solve the problem for you
5
How do I place an order if I am outside of the United States?
You can place an order through Amazon or bullbat.net, but our express method only supports us to deliver to the United States, thank you
6
When will my order arrive?
Usually arrives within five days, if it takes more than five days, please feel free to contact us via Amazon or support@bullbat.net. We will help you solve the problem.
7
Is shipping covered for returns or exchanges?
Yes, we will bear the return shipping cost
8
Where can I purchase Bullbat products?
Both Amazon and bullbat.net are available, if you have other needs, you can contact us at support@bullbat.net.
9
How can I get the longest lifespan from its battery?
1. We recommend keeping the battery power above 20% when using or storing the power station regularly. 2. A fully charged battery can last for several months. However, please recharge it every 3 months to keep the battery power above 50% if you don't use it. Please make sure you charge and store your power station within an ambient temperature of 0-40℃ (32-104°F), and charge the unit within an ambient temperature of -10-40℃ (14-104°F).
10
How do I activate my warranty?
Please provide proof of purchase, then contact us via email support@bullbat.net, we will solve the problem for you.
11
What devices can BULLBAT power?
All electrical appliances of the corresponding power can be powered. For details, please consult support@bullbat.net
12
What should I do when BULLBAT can’t charge from my car outlet?
Please contact us at support@bullbat.net and we will help you solve the problem
13
Where can I find product manuals or user guides?
The products we send will come with user manuals, and secondly you can find our electronic version of the user manuals on bullbat.net
14
Can I use all of the outlets at once?
Yes, of course
15
I have a specific question about a product, where do I find this information?
We have the specifications and FAQ tabs on every product page, where you can find most information about each product. If you still haven't found the answer, you can submit your question on the product page, drop us an email at support@bullbat.net
16
Do you have a dealer program? I would like to sell your products.
Yes, if you wish, please contact us via email support@bullbat.net. We will give you the best solution.
17
How do I get my upcoming trip or project sponsored by bullbat?
Contact us at support@bullbat.net. We will be happy to assist you.
18
Do you donate products?
Yes, please contact us via email support@bullbat.net
OEM/ODM 
In order to provide the best possible service to our customers, we offer both OEM and ODM services. If you have questions about  portable power station OEM/ODM , you may find the answer in this section.
1
Can I request whatever tester products I want?
Please contact our sales team, they will provide product information according to your needs.
2
What is the process of customizing products?What documents need to be submitted?
Please contact our sales team, they will provide you with all the details
3
What is the MOQ for customized products?
According to different models of products, there are different MOQs, please consult our sales staff for details
4
What is the product ordering process?
Step 1: Tell us the model, quantity and payment method you need. Step 2: Make PI to confirm order details. Step 3: Arrange payment after we confirm your order. Step 4: Delivery within the specified time
5
What are the standards for product manufacturing? Which certification standards are met?(OEM/ODM)
The company has passed ISO9001 series quality system certification, CE certification, FCC certification, ROHS certification, and other common certifications in the industry.
6
Does the product have anti-counterfeiting labels?(OEM/ODM)
Yes
Product Question
A portable power station is a great way to keep your devices charged while on the go. They are perfect for camping, road trips, or even just everyday use. If you have a question about our portable power station product, the best place to solve your problem. You can find answers to frequently asked questions.
1
The advantages of a lithium power station compared with a gasoline generator?
Compared with generators, the power station is lighter and more portable. It has no noise, does not pollute the environment, and does not require repair and maintenance costs.
2
What are the occasions of portable Power storage?
The main scenarios are divided into three categories: outdoor camping, home energy storage, medical emergency
3
How long can the power station run my device?
Take Adventurer 500 as an example:Generally speaking, run time≈298Wh*0.85/the operating power of the device. The efficiency of inverters with different output power is different, so according to the difference of efficiency, the run time is different.
4
What types of devices can your power station charge?
The power of the electrical appliances you use is below the maximum power of the power station you have, and you can use it. (Except for some special and strict electrical appliances)
5
Why is it important to store your own generated energy?
It allows you to deal with any unexpected situation caused by a power outage.
6
What should you pay attention to when using a portable power supply?
Basic precautions should always be followed when using this product, including: a) Read all instructions before using the product. b) To reduce the risk of injury, close supervision is required when the product is used near children. c) Do not put your fingers or hands into the product. d) Use of accessories not recommended or sold by the power pack manufacturer may result in a risk of fire, electric shock, or personal injury. e) To reduce the risk of damage to the power plug and power cord, pull the plug instead of the power cord when disconnecting the power pack. f) Do not use damaged or modified battery packs or devices. Damaged or modified batteries may behave unpredictably, resulting in fire, explosion Risk of explosion or injury. g) Do not operate the power pack with damaged power cords or plugs or damaged output cables. h) Do not disassemble the power pack, take it to a qualified service person when service or repair is required. Improper reassembly may result in fire or electric shock danger. i) To reduce the risk of electric shock, unplug the power pack from the outlet before attempting any indicated service.
7
How do products provide power for AC appliances with portable power supply?
Just turn on the main power switch, press the AC power switch lightly, and plug in the required electrical appliances (the electrical power should be less than the maximum output power of the power station)
8
Does BULLBATportable power station support charging and discharge simultaneously?
Yes, the BULLBAT power station supports charging and discharging
9
Can I use the BULLBATsolar panel to charge the third party power station, such as PV200?
Yes, as long as the voltage and power match
10
I have specific questions for some product, where do I find information?
Please contact us via email at support@bullbat.net. We will help you solve the problem within 24 hours
11
Is BULLBATsolar panel waterproof?
Yes, of course
12
What devices can be powered by BULLBAT Adventurer 500W?
Adventurer 500 can supply electrical power up to 500W, with a peak rate of 700W. But it is not compatible for all electrical products, such as some electrical product with strict voltage requirements over 500W. In addition, if the instantaneous power of the product exceeds 700W, the power supply will be overloaded and cannot be used (For example, air conditioner/double door refrigerator microwave oven/oven).
13
Can my BULLBAT Adventurer 500W be used as UPS?
Yes, of course
14
How long my device can work with BULLBAT Adventurer 500W?
Generally speaking, run time≈298Wh*0.85/the operating power of the device. The efficiency of inverter with different output power is different, so according to the difference of efficiency, the run time is different.
15
Any MPPT controller in my BULLBAT Adventurer 500W?
Yes, of course
16
How do I know my BULLBAT Adventurer 500W is recharging?
Each BULLBAT power station is equipped with a professional display that shows your input power and the estimated time required to fully charge while you are charging
17
Why does it take so long to recharge the power station from 99% to 100%?
It is mainly caused by the factors of battery management strategy. The BULLBAT power station mainly uses lithium-ion batteries. In order to achieve the best charging efficiency without causing excessive damage to the battery, the entire charging process is not performed at a constant speed and in a constant manner but is completed in a non-uniform manner.
18
How can I charge a bullbat portable power station in a car? What Cable is needed?
Just use the car charging cable, our accessories include a 1*1.5M car charging cable
19
What types of charging ports is your power station equipped with?
Depending on the model, the number of ports equipped varies, but basically include AC, DC, USB, cigarette lighter and Anderson interface
Support FAQ
If you have Support questions about our portable power station products or services, please check our Support FAQ first. Our Support FAQ contains answers to many commonly asked questions. If you can't find the answer to your question in our Support FAQ, please contact us and we'll be happy to help.
1
Can you provide technical support? Is there a contact number?
The product comes with an instruction manual. For more details, please consult our sales team. Our email is: support@bullbat.net The contact number is 0755-2919 6252
2
Does the product have a warranty period? How long is the warranty period?
Our products have a one-year manufacturer's warranty.
3
Do you have pre-sales support services?
Please contact our sales team, they will provide you with all the details
4
Do you have after-sales service? What is the after-sales service process?
Please contact our sales team, they will provide you with all the details
5
What are the packaging and shipping conditions of the product?
Customize the size of the packaging box according to different types of products. Negotiate the specific shipping method with our sales staff.
6
Storage and cleaning skills of cable testers
Never put the equipment in the place with much dust, humidity and high temperature (over 40C). Please take out the battery in launcher and receiver if the equipment is not used for a long time so as to prevent that the battery liquid is leaked in future.
7
What are the payment methods for bulk purchases?
Paypal
8
Is the product battery-powered or directly plugged in for use?
battery-powered
9
Can samples be provided for free?
Please send your sample request to support@bullbat.net
10
NOYAFA - Calibration General questions Is my tester calibrated out of the box? How often should it be calibrated? Does it come with a calibration certificate? How and where can I get my tester calibrated?
The product can be used when the battery is installed or fully charged. Calibrate the data according to your needs. There is a calibration certificate. Just follow the steps in the display
11
Is there a detailed product catalog?
Yes
12
Is there a detailed user manual and service manual for each product?
Yes. The products you receive will be accompanied by instructions.
13
Can i visit your factory?
Our factory is located in Liyuan Science and Technology Park, Baoan District, Shenzhen City, Guangdong Province. Warmly welcome your visit.
14
How does your factory do in quality control?
Strict quality policy is our strategy. Equipped with complete laboratories and professional testing instruments, it can meet higher level performance tests of various products and ensure product compliance. Improve the management system and increase the testing equipment to ensure that the quality pass rate reaches 99.9%.
15
Can I know the status of my order at any time?
Please contact our sales team, they will provide you with all the details
16
What are the general accessories of the products?
Main products, three charging cables, user manual, color box packaging, etc.
17
Does the product have a warranty period? How long is the warranty period?
Our products have a one-year manufacturer's warranty.
BULLBAT is the leading one-stop online shop for today's most portable, powerful,  most innovative  portable power station and accessories.
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CONTACT US

E-mail:  support@bullbat.net

Tel: +86 755-2919 6252

Tel: +86 755-2919 6353

Address: 475 El Camino Real Suite 406 Millbrae, CA 94030

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