Service

After-sales service
This guarantee policy clearly records the warranty content to the customer. In addition, we promise to provide protection to customers without restricting the legal rights of the parties within the prescribed time and conditions.
Warranty Periodd
The warranty period for Bullbat products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. 
 Exchange
Bullbat will replace (at Bullbat's expense) any Bullbat product that fails to operate during the applicable warranty period due to a defect in workmanship or material. A replacement product assumes the remaining warranty of the original product. The warranty on Bullbat's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Bullbat's warranty does not apply to:
Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Bullbat's current product literature.
 Attempted repair by anyone other than an authorized facility
Any product purchased through an online auction house.
Refund
Bullbat offers a 30 days money back guarantee for goods purchased directly from Bullbat. We are confident that you will love your new Bullbat product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm its validity, we will refund the full purchase price.

To return an item, please contact us via customer service during our duty business hours. In order to return your product under the 30 days return policy, please check that:

You have purchased the product directly from the bullbat website. Please contact Bullbat and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
 Return & Refund Conditions
Please carefully read the conditions below. If conditions are not met, Bullbat reserves the right to refuse the exchange or refund. Please note that Bullbat does not permit the return of or offer refunds for the following products:
The product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Bullbat will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via the Bullbat website.
Process for Returning Product
Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Bullbat website for assistance.

Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Bullbat. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
BULLBAT is the leading one-stop online shop for today's most portable, powerful,  most innovative  portable power station and accessories.
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E-mail:  support@bullbat.net

Tel: 0755-2919 6252

Tel: 0755-2919 6353

Address: 475 El Camino Real Suite 406 Millbrae, CA 94030

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